Network Support Specialist

HireVergence
Published
March 31, 2019
Location
Tampa, FL
Category
Job Type

Description

The Technical Support Specialist will receive transferred calls, troubleshoot issues, advise end users on the appropriate resolution and perform a variety of network support tasks.

Experience

  • Exceptional support experience with external clients
  • Support experience with general networking, TCP/IP, and routers
  • Experience supported VMWare highly preferred
  • Proven experience working in a team environment
  • Any experience in the field of cybersecurity a plus 

Behaviors

  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on customer service, listening and questioning skills
  • Demonstrated ability to mentor a less technical audience
  • Strong documentation skills
  • Interest in, and ability to, conduct research into a wide range of networking issues
  • Desire to learn more about cybersecurity and grow with an organization
  • Ability to absorb information quickly; retain information learned
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work independently, with no direct supervision
  • Demonstrated leadership in improving processes or initiating change to make stronger team members on support team
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