Network Engineer

April 25, 2019
Rochester, NY
Job Type



  • Monitors network devices and overall network health / performance
  • Responsible incident response, troubleshooting, and resolution per policies and procedures
  • Implement technical solutions to mitigate outages or performance issues
  • Provides guidance to operations shift members
  • Participates in various working groups and boards related to process improvement and change authorization
  • Performs software upgrades and patches to operational systems
  • Interfaces with end users and customers as required
  • Collaborates with software engineers, network operations, security operations, and system administrators to ensure quality and integrity of IT systems
  • Participates in critical recovery efforts
  • Position will require shift work (1st, 2nd, and 3rd shifts, as well as 8-hour days)

Minimum Qualifications:

  • Bachelor’s degree
  • Two of the following four certifications: Network+, CCENT, CCNA, or CCNP
  • Minimum 2 years of current NOC experience, as a Networking Specialist, Network Technician, or Network Analyst, working on Cisco related equipment
  • Minimum 1-year experience in troubleshooting and diagnosing switching/router problems


Preferred Qualifications:

  • Bachelor’s degree in Network Engineering, plus 2 years’ experience with Cisco related equipment as a Network Analyst, Network Specialist, or Network Technician
    JCNCIA, or equivalent certification is preferred
  • Proficiency in the OSI reference model and TCP/IP
  • GIAC, Security +, MCSE, or Linux certification would be extremely helpful
  • ITIL v3 certification is a huge plus
  • Previous helpdesk experience is preferred
  • Communicate clearly, both orally and in writing
  • Ability to communicate technical terms/concepts to non-technical audiences
  • Highly motivated, process-oriented person that has a positive attitude

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