Network System Specialist

HireVergence
Published
January 25, 2021
Location
Tampa, FL
Job Type

Description

The Network System Specialist will be responsible for sensor installation, sensor management, Salesforce case management, and GitHub management. Reports to the Director of Operations and Operations Manager.

Responsibilities:

  • The primary focus will initially be to shadow installations until fully capable and all IT questions and support calls. 
  • Immediately immersed in Tier 1 Support + working down sensors to increase client perspective of ROI. 
  • A full assessment of all accounts, sensor count & IPs, SLA, and SIEM. 
  • When ready, all installs will be divided between System Specialists Team and incentives to contact and roost sensors ahead of schedule will be provided.
  • Keeping sensors online and in a healthy state.

Requirements:

  • Exceptional support experience with external clients.
  • Support experience with general networking, TCP/IP, and routers.
  • Experience supported VMWare highly preferred.
  • Proven experience working in a team environment.
  • Any experience in the field of cybersecurity a plus.
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